The ZenMaid Podcast

Episode #49 - Live Q&A: Why hiring part-time cleaners makes sense with Stephanie Pipkin

In this episode, Stephanie Pipkin, the owner and founder of Serene Clean, answers your maid service questions LIVE, with topics ranging from training new cleaners to employee hiring to the benefits of bidding commercial clients.

1. How do I bid commercial accounts? (07:48)
2. Where and how do I start offering health insurance? (16:37)
3. When do I hire employees and when can I hire 1099? (29:29)
4. What tasks do I designate office staff? (42:59)
5. How do I use ZenMaid booking forms to automate my leads? (57:03)

Mentioned in this episode:

• Rescue My Maid Service's cleaner training program: https://rescuemymaidservice.com/cleaning-tech-bootcamp-affidctbzm/
• A helpful resource about hiring employees vs. contractors: https://www.zenmaid.com/magazine/contract-cleaner-vs-w-2-employee/
• Stephanie's ZenMaid booking forms: https://serene-clean.com/get-a-quote/

Save 30+ hours per week in your maid service --> Start your 14-day free trial of ZenMaid: https://get.zenmaid.com/

Episode #48 - How to Find an SEO Agency for Your Maid Service

Join Amar Ghose, CEO of ZenMaid, and Ryan Williams, Head of Demand Generation of ZenMaid, for an in-depth discussion on finding the right search engine optimization (SEO) agency for cleaning businesses. Ryan has worked with many marketing agencies and is glad to share more insights about his experience.

Ryan recently published an article about this in the ZenMaid blog. You can read the full article here: https://www.zenmaid.com/magazine/how-to-hire-maid-service-seo/

In this episode, they talk about:
1. Why cleaning companies should invest in SEO
2. How to find the right SEO agency
3. The SEO options available for smaller cleaning companies
4. Questions cleaning business owners must ask before hiring an SEO agency

Episode #47 - Success story: How Kate Sloan reinvented her life with the help of ZenMaid

In 2009, Kate was 40, fresh from a divorce, and in desperate need of a way to support herself and her sons. So, she turned to what she knew. “I knew how to clean and take care of people.”

 

This is Kate Sloan's story of how she founded and grew her cleaning business, Chicka Chicka Broom, from a side hustle for extra cash to a million dollar maid service. Kate shares her story with ZenMaid.

 

Highlights you don't want to miss:

0:22 - how her story started with a move back to her home town

1:58 - how Kate started out 'Gangster Cleaning'

3:00 - the tipping point of when she knew she needed to step up in her business and find a better way of scheduling

7:56 - the question Kate asked herself that really allowed her to start scaling up in her business

13:50 - how Kate uses TaskAway and ZenMaid to run her business (and take holidays!)

15:30 - why Kate and her team call ZenMaid their bible

18:26 - the exact process of how Kate uses the ZenMaid booking form on her website

23:57 - the astronomical number of hours Kate says she now saves EVERY week using ZenMaid

 

Read even more about Kate's story, including how she gives back through her business: https://www.zenmaid.com/magazine/struggling-single-mom-to-million-dollar-business-owner/

 

Find out how ZenMaid can help you save as many hours every week as Kate does: https://zenmaid.com/demo 

Episode #46 - Design a Cleaning Company Culture People Want to be Part of - with Diane Daniel

What is a company culture and why is it important for ALL maid services?

In this video, Diane Daniel will guide you through:
- Why you need to proactively shape your company culture and how to start
- Some small things you can do that will really help positive culture flourish
- The importance of honesty and open communication to make your employees feel valued
- How to set healthy boundaries for everyone: the owners, staff and cleaning clients.

Diane Daniel is the founder and owner of Enjoy Life Cleaning Services, a home cleaning company designed to make homeowners’ lives easier by providing consistent quality services. Her focus on team building, company culture development, and amazing customer service at her cleaning business has enabled it to grow beyond expectations.

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks at: https://maidsummit.com

Episode #45 - Get Airbnb Accounts for your Cleaning Business with Ryan Leavitt

In this video, Maid Service expert Ryan Leavitt walks you through how to land commercial accounts using Facebook ads today. Specifically Airbnb and property management accounts.

You'll learn:
- How to build Facebook ads
- How to target your audience using Facebook ads
- How to post informative ads on Airbnb and Property Management Facebook groups
- How to keep your posts from being booted from Facebook groups

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Episode #44 - Demystifying Customer Service with Faye Horton

Ever wondered what the secret formula is for great customer service? We've got you!

In this presentation, you will learn Faye Horton's CHAT customer service method. The CHAT system is the process by which you develop a strong relationship with your cleaning clients by providing excellent customer service. Begin using this system once you have identified your target cleaning clients and the neighborhoods you will be working in.

Faye Horton is the Owner of N H Horton Cleaning, a janitorial and residential cleaning company and Founder of The Cleaning Business Professional, a business established to help others start and grow cleaning businesses throughout the United States.

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Episode #43 - Consistent Online Reviews for your Maid Service with Griffin Smith

Do you have a solid process in place to get consistent online reviews?

In this video, you will learn:
- the importance of getting reviews online
- how to get great reviews online automatically
- why even bad reviews aren't necessarily a problem

Griffin Smith is the Co-Founder of ReviewSpreader.com, a startup from Indianapolis. Word-of-mouth advertising is a crucial component of success in today's fast business world, as more consumers rely on reviews to make purchasing decisions.

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks at: https://maidsummit.com

Episode #42 - Why You NEED an Emotional Sales Funnel with Tim Croll

Do you want a way to build a list of not just customers, but loyal, raving fans for your Maid Service? Tim Croll, sales and marketing expert will tell you the exact system you need to do this - without being sleazy!

In this video, you will learn:
- what emotion has to do with the sales process
- how you can use emotion to create connection with your target customers
- how to create a list of raving, loyal fans of your services that will be customers for life
- how using this system over and over can create predictable results for your Maid Service

Tim Croll is an experienced E-commerce business owner and entrepreneur. His experience spans owning a service based company to building a multi-million dollar business. But what sets him apart is his ability to communicate a complex business strategy into a step-by-step action plan.

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Episode #41 - How to Create a Fully Automated Cleaning Company with Mike Callahan

In this video, Maid Service expert Mike Callahan explains what a fully automated cleaning company can look like. He goes into detail about how to approach the different stages of a business for scaling and growth to the million mark and well beyond.

Mike explains the five main parts of your cleaning business that can (and should!) be automated.

Mike has 25 years in the cleaning industry and has spent 4,000 hours creating automated systems in his business. He shares all of the lessons and best practices he has learned with other Maid Service owners so they can become absentee cleaning business owners.

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Episode #40 - Mastering your Money Mindset with Caren Fern

How to have a Money Mindset with Caren Fern.

In this video, you will learn:
- how to let go of the negative ways you think about money
- what is an abundance mindset and why you need to develop one
- how to use your abundance mindset to grow a profitable home cleaning business
- setting goals you are committed to and get big results

Caren Fern is the owner of My Cleaning Company and Services and the coach of The Money Mindset Academy. She helps entrepreneurs release emotional baggage linked to money so that they can live healthy, balanced lives, attract premium clients and run profitable businesses.

This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com