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ZenMaid is a simple scheduling software designed to help maid services to manage and grow their businesses. The ZenMaid podcast brings the expertise of the ZenMaid team, industry experts, and awesome members of the ZenMaid Mastermind, to help people grow & run their cleaning services with more... zen. To join us at: facebook.com/groups/zenmaidmastermind/
Episodes
Saturday May 30, 2020
Saturday May 30, 2020
Jean Hanson, a 32 year veteran of the cleaning industry and Co-founder of 2 cleaning companies teaches cleaning business owners the most effective way to onboard new employees to your company.
In this video you will learn:
- The critical elements of an effective onboarding program
- How to make your employee's first day memorable in a positive way
- The four C's to creating a successful onboarding program
- How your onboarding practices can directly affect employee confidence, job satisfaction, job performance and turnover
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday May 23, 2020
Saturday May 23, 2020
In this Maid Summit video, Roman Peysakhovich owner of Maid Masters goes in-depth into his company's case study of how they implemented the 'Traction' systems to take his cleaning company from flat line to skyrocket growth.
Roman used the latest software and marketing trends to quickly grow his services into a million dollar company. Roman believes thinking forward and learning new technological advances is the key to success in any industry in today’s world.
Get the book Roman talks about in this video:
Traction by Gino Wickman
https://amzn.to/2HqfGZq
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday May 16, 2020
Saturday May 16, 2020
People don't stay with jobs the way they used to back in the day and according to the newest research, people change jobs approximately every two and a half to three years. So what can you do to find, hire and keep great cleaning employees?
Cleaning industry expert Liz Trotter provides an in-depth look at her hiring process.
In this video she outlines and explains each of these phases in the hiring and onboarding process for a new cleaning employee:
Assessment
Accepting
Affirming
Activation
Acclimation
Accomplishments
Adoption
Advocate
For the past 25 years, Liz Trotter has built a powerful culture as CEO of American Maid Cleaning. Committed to continuous improvement, Liz implemented systems to handle the daily challenges of training, motivating, quality control and promotion to leadership. Resulting in just 10% turnover for employees and 3% for clients, Liz then developed the High Performance Employee Program to share her strategies with other business owners.
Read the article based on this presentation here: www.zenmaid.com/magazine/8-phases-to-hiring-cleaners/
Read the books mentioned in this video:
Hiring for Attitude - Mark Murphy
https://amzn.to/2RiTkiq
Leaders Eat Last - Simon Sinek
https://amzn.to/2wiZjvB
Delivering Happiness: A Path to Profits, Passion, and Purpose - Tony Hsieh
https://amzn.to/38sTY33
PLEASE NOTE: Some of these links are affiliate links. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. This means that if you purchase through one of these links, we will make a small commission.
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday May 09, 2020
Saturday May 09, 2020
In this video from the 2019 Maid Summit, Maid Service expert Ginger Whitson explains lifecycle marketing and how you can use it to attract leads and convert sales to retain for your cleaning business.
She will answer all of your questions in this talk, including: where do I start? what's the best way to market? how much should I be spending on marketing?
In this presentation you will learn the 3-Stage framework including:
- how this system will help your Maid Service get great reviews and recurring cleaning clients
- one of the biggest mistakes people make when trying to convert leads
- how to nurture your prospects over a long period of time - without being annoying!
- how to analyze your marketing to find out what you can improve
Read the article based on this talk here: www.zenmaid.com/magazine/lifecycle-marketing-for-your-cleaning-business/
Ginger Whitson worked in corporate America for over 20 years as a trainer, coach and management consultant. When she retired in 2013, she decided to live her dream of owning her own small business and started Love My Maids LLC in Arlington Texas.
In just over three short years, Ginger grew her cleaning business to become a Million Dollar Maid Service with over 350 recurring clients and 25 employees. What's her secret? Great systems and great marketing! Now, Ginger wants to help you grow your cleaning business with a great marketing plan, a sales funnel full of leads and marketing automation.
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday May 02, 2020
Saturday May 02, 2020
For those of you who know you need to hire cleaning employees, this video is for you.
In this video, Maid Service and Hiring expert Pam Washington tells you:
- why your excuses about not finding good hires or that you can't charge enough money to hire cleaners is a lie you are telling yourself
- her easy to implement hiring system that you will save you time and money
- why you shouldn't be hiring for skill and what you should be hiring for instead
- all the details you need to know from how to write a compelling job ad to how to screen applicants
Read the article based on this talk here: www.zenmaid.com/magazine/how-to-hire-for-your-cleaning-business/
After struggling with hiring for the the first 10 years of her business Pam knew there had to be a better system for hiring. She knew that once she figured it out, then running the rest of her cleaning business would be a piece of cake. After cracking the hiring code, she has taught it to hundreds of cleaning business owners all across the country who are using it with a great deal of success.
Pamela Washington started her cleaning business in Las Vegas NV in 1993, and after almost 20 years of award winning success, and millions of dollars in commercial and residential revenues - she opened her coaching business in 2011. In 2018, Pam moved out of the U.S. to become an international nomad, running her cleaning service (and coaching) business from her laptop as she travels the world.
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday Apr 25, 2020
Saturday Apr 25, 2020
Alonzo Adams is known in the cleaning industry as a big thinker because he likes to come up with ideas that move the numbers and that are going to create impact in your cleaning business.
In this presentation from the 2019 Maid Summit, Alonzo tells you:
- why some entrepreneurs fail and what you can learn from their mistakes
- why a strong foundation is needed if you want to scale
- when it's a good idea to fire cleaning customers
- what it takes to successfully execute different initiatives
- it doesn't matter who you are, where you are, you still have room to keep growing
Alonzo Adams is the president and CEO of Busy Bee Cleaning Company, a cleaning service that has been operating since 1993. He believes anyone can maximize their opportunities if you free yourself from limiting beliefs. His company has received multiple awards for service excellence in the Philadelphia area.
Read the article at: www.zenmaid.com/magazine/4-ways-to-grow-your-cleaning-business/
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday Apr 18, 2020
Saturday Apr 18, 2020
In this video, Maid Service Expert Sheri-Anne Woolley will teach you the framework that separates struggling entrepreneurs who talk about freedom, from the successful ones who actually embody freedom. With this 5-step framework you will be able to simplify your business model and create a sustainable business that runs itself.
In this presentation you will learn:
- the thing you are doing that is keeping you stuck
- the 5-step framework that separates the struggling entrepreneurs from the successful ones
- how to stop feeling overwhelmed & overworked
- create a predictable and sustainable cleaning business
- how to break through your income ceiling, get more clients and make more money
- the system you need to implement that will allow you to become an absentee owner of a 6-figure Maid Service
Sheri-Anne Woolley is a cleaning business mentor and the owner of Mona Eco-Friendly Cleaning, a Maid Service that offers a toxin-free, safe home cleaning.
Sheri-Anne built Mona Cleaning, a multiple six-figure business that runs itself and gives her the freedom that all entrepreneurs crave. She now seeks to help her fellow business owners learn the techniques to develop self-sustaining systems in their own business models.
Read the article at: www.zenmaid.com/magazine/automate-your-maid-service-with-systems/
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday Apr 11, 2020
Saturday Apr 11, 2020
Customer service is a key component of a successful Maid Service business.
When you are working with people, and in their homes, it is critical to understand that you are in your cleaning clients’ personal space. You have access to the most intimate parts of their life, so you want to help them to feel comfortable.
Cleaning industry expert Carlos Mejia discussed his methods for the 5-Star customer service he provides to his cleaning clients.
In this talk you will learn how to:
- stay on your cleaning clients’ minds
- automate your Maid Service
- be approachable in the home cleaning business
- train your cleaners with your core values in mind
- be the solution to cleaning clients’ needs
Carlos is the CEO of his own Maid Service, Premier Maids, which started in 2016 and has now expanded from D.C. to Maryland and Virginia.
Read the article at: www.zenmaid.com/magazine/5-ways-get-more-cleaning-clients/
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday Apr 04, 2020
Saturday Apr 04, 2020
Are you making these common mistakes expanding into commercial cleaning?
Steve Hanson tells you the most common mistakes that cleaning business owners make when moving into commercial cleaning market and what you can do to avoid them.
You will learn:
- the key differences between how residential and commercial cleaning businesses are run
- why it's a big mistake to sell your services on price
- why offering discounts is killing your biz
- why you are likely bidding too high for the commercial contracts
- what exactly you should be training your commercial cleaning teams on (hint: it's not all cleaning related!)
Steve Hanson, C.P.T. - I.C.E., is President of TheJanitorialStore.com and MyHouseCleaningBiz.com, which helps cleaning business owners start, grow and scale their Maid Services. Steve has 32 years of experience in the cleaning industry. His first company, Hanson Building Maintenance, Inc. was in Boise, Idaho.
Read the blog post at: www.zenmaid.com/magazine/commercial-vs-residential-cleaning-business/
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com
Saturday Mar 28, 2020
Saturday Mar 28, 2020
Cleaning industry expert Melissa Maker shares with us how she manages her time and 3 operating businesses!
In this video, busy entrepreneur and cleaning industry expert Melissa Maker talks about her most effective time saving and time management techniques.
In this talk, Melissa tells you:
- This one time management technique that can make or break a successful entrepreneur
- How no successful entrepreneur has done it all on their own
- The processes and checks she uses to hire the best employees for her business
- How to actually delegate tasks to your team, not just say you will
- Why you need to imagine your business in a little box or as a digital packet
After quitting her commercial banking job at the age of 24 and going back to waiting tables, Melissa realized that starting cleaning business was a good business opportunity because she knew there were other people who hated cleaning as much as she did!
Fast forward over 13 year years later, her business Clean My Space is still thriving. But not one to rest easy, in that time Melissa has also started a successful YouTube channel with over 1 million subscribers as well as a consumer line of microfiber clothes.
Read the blog post at: www.zenmaid.com/magazine/6-ways-to-grow-your-maid-service/
This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com